Digital Business Management (DBM) understands no two clients are the same.
We customise a solution to each client based on their needs.
We provide full server, communications, ERP, networking, security, internet,
broadband and cabling services.
DBM offers a range of service agreements. From fully managed contracts to casual
“on call” without monthly retainer.
Services
National Help Desk
130 Stores, Level 1/2 Support Monthly Flat Rate
SOHO/NFP SLA
$330 per month
8/5 service
4 hour on site $135 per hour
GOLD SLA
$1100 per month
server monitoring
24/7 service
4 hour on site $110.00 per hour
SILVER SLA
$550 per month
server monitoring
8/5 service
4 hour on site $132 per hour
“On Call”
$143 per hour
Please note: All SLA agreements with a monthly fee, we load our management software to allow us to; Remotely access your computer with your consent. Provide endpoint security/ AV/ patch management. Monitor, predict to protect servers and networking. Allow you to have access to your equipment via web, iOS or Google mobile devices. For “On Call” clients we offer remote support via Citrix GotoAssist for Mac/PC