Fully managed services tailored to your needs.

IT Packages

Fully Managed Services Tailored to your needs 

Over the years Digital BM have developed several fully managed service contracts. A fully managed contract to us is ‘anything you need’. This typically includes level 1-2 support for your accounting/ERP software, building and maintaining a log of calls and helping to manage your assets for you.

Typically in fully managed, a flat fee includes all normal and scheduled after hours work.

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Gold SLA

For customers who need guaranteed 4 hours on-site support. These customers have in-house server(s) or hypervisor that needs to be managed and monitored with weekly checks by technicians. Typically gold SLA contracts are around $1,000 ex gst per month. All labour is discounted.

Silver SLA

For customers who want a same day response time and have less complex needs. Servers are on a single site. Typically, silver contracts are $500 ex gst per month.

Bronze SLA

For customers who no longer have servers on site and use our cloud products such as Office 365. These customers want a response time and have specific conditions for their company to be operational.

Non SLA

For business customers who just want to pay as they go for support. Our base rate is $143 inc gst per hour and support is charged at a minimum of half hour increments ($71.50).